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Business Spotlight

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Periodically, we will be featuring Piqua businesses nominated by the people of Piqua that have been deemed influential to the city and/or have gone above and beyond to create a perfect customer experience. We will carefully consider all nominations and once a decision has been made, we will reach out to the business to conduct an online "interview" which will then be compiled and posted here for all to read. It is our hope that in doing this, it will help bring exposure to our Piqua businesses as well as help to facilitate a more personal relationship between them and their current/prospective customer base. If you would like to nominate a Piqua business as a featured business, you can do so by visiting our Business Spotlight Nominations channel.

Talk Piqua's First Ever Featured Business is...
PreshRinse 

 

Business Profile

Business Overview: PreshRinse is a one-man show, where I, Nathan, am your dedicated pressure washing expert. With a passion for cleanliness and a commitment to excellence, I offer personalized and top-tier exterior cleaning services. PreshRinse specializes in transforming the appearance of homes and businesses through the use of cutting-edge pressure washing techniques. Whether it's removing stubborn stains, dirt, or grime from surfaces like driveways, decks, or siding, I take pride in delivering exceptional results. My focus is on enhancing your property's curb appeal and ensuring complete customer satisfaction. Experience the difference of a meticulous and dedicated approach with PreshRinse - where one person's dedication brings your property's surfaces back to life.
Founder/Owner: Nathan Coppock
Address: Piqua Serving the Miami Valley
Phone: 937.217.7667
Email Address: PRESHRINSE@GMAIL.COM
Website: WWW.PRESHRINSE.COM
Hours: 8-8 M-F
8-5 S & S
Years in Operation: YEAR 1
   

 

Q&A

 
Your Name & Job Title? Nathan Coppock President
   
Tell us about your business and what was the inspiration behind it? What inspired me to start PreshRinse, a pressure washing business, after a decade of working in car dealerships was the desire for more control over helping people. In the dealership world, I felt restricted in my ability to truly make a difference in people's lives. With PreshRinse, I saw an opportunity to offer a service that not only enhanced the aesthetic appeal of homes and businesses but also addressed practical needs like cleaning driveways, decks, and exteriors. This venture allows me to directly interact with clients, understand their unique requirements, and provide personalized solutions. It's immensely gratifying to have the autonomy to deliver high-quality service while making a positive impact on the community I serve.
   
What products or services do you offer? If you could suggest one specific product or service to our readers, what would it be and why?

Services:

Residential Pressure Washing: I provide homeowners with a complete exterior cleaning service, including house siding, roofs, driveways, patios, decks, and more. This service enhances curb appeal and extends the life of their property.

Commercial Pressure Washing: Businesses can benefit from my commercial pressure washing services, which cover storefronts, parking lots, sidewalks, and building exteriors. This maintains a professional image and ensures a safe environment for customers and employees.

Rust Stain Removal: I use safe and effective methods to remove stubborn rust stains from a variety of surfaces, including concrete, siding, and metal structures.

Products:

Biodegradable Cleaners: I prioritize eco-friendliness by using biodegradable cleaning solutions that are tough on stains but gentle on the environment.

Advanced Pressure Washing Equipment: I invest in state-of-the-art pressure washing equipment that allows for adjustable pressure settings, ensuring optimal results without causing damage.

Mold and Mildew Treatments: For areas prone to mold and mildew, I employ specialized treatments to eradicate these issues and prevent their return.

Oil and Grease Stain Removers: I use specialized products to effectively eliminate oil and grease stains from driveways and parking lots.

Surface Protection Coatings: Upon request, I apply protective coatings to surfaces, such as driveways and decks, to prolong their lifespan and reduce maintenance needs.

Customized Maintenance Plans: I work closely with clients to create personalized maintenance schedules to keep their properties looking their best year-round.

PreshRinse's commitment to high-quality services, environmentally conscious practices, and a wide array of offerings sets us apart from the competition. Whether it's residential, commercial, or specialty cleaning needs, we deliver exceptional results with a focus on customer satisfaction and environmental responsibility. If I had to pick something to recommend it would be Mold and Mildew treatment to exterior of homes. It's very satisfying to watch this transformation.

   
What sets you apart from your competitors?

What sets me apart from my competitors in the pressure washing business is a combination of experience, commitment to quality, and a customer-centric approach.

Experience: Having worked in car dealerships for 10 years, I've gained valuable knowledge about maintaining and cleaning various surfaces, which sets me apart in understanding the unique needs of my clients. This experience translates into a deep understanding of different surfaces and the best techniques to clean them effectively without causing damage.

Commitment to Quality: I prioritize quality above all else. I invest in top-notch equipment and use environmentally friendly cleaning solutions to ensure the best results. My meticulous attention to detail ensures that every job is completed to the highest standards, leaving clients satisfied and impressed with the transformation of their property.

Customer-Centric Approach: I believe in building strong relationships with my clients. I take the time to listen to their specific needs and concerns, offering tailored solutions that address their unique requirements. This personalized approach creates a sense of trust and reliability that sets me apart from competitors who may take a one-size-fits-all approach.

Transparency and Communication: I maintain open and transparent communication throughout the entire process. From providing detailed estimates to keeping clients informed about the progress of the job, I ensure that they are well-informed and confident in the services they receive.

Commitment to Sustainability: I am dedicated to environmentally responsible practices. By using eco-friendly cleaning solutions and water conservation techniques, I not only protect the environment but also appeal to clients who prioritize sustainability.

In summary, what sets me apart from my competitors is a combination of my extensive experience, unwavering commitment to quality, a customer-centric approach, transparent communication, and a focus on sustainability. These factors collectively contribute to a superior service that distinguishes me in the pressure washing industry.

   
What do you enjoy most about serving the local community?

What I enjoy most about serving the local community through PreshRinse, my pressure washing business, is the tangible impact I can make on people's lives and the sense of connection it fosters. Here are some aspects I find particularly fulfilling:

Visible Transformation: Seeing the transformation of a property from dirty and stained to clean and refreshed is incredibly satisfying. It's rewarding to witness the immediate visual impact of my work and how it can enhance the beauty and value of a home or business.

Customer Satisfaction: Knowing that I've met or exceeded my clients' expectations and contributed to their happiness brings me a great sense of accomplishment. Customer satisfaction and positive feedback reinforce my dedication to providing quality service.

Building Relationships: Serving the local community allows me to build strong, lasting relationships with my clients. I get to know them personally, understand their needs, and tailor my services to meet those needs. This personal connection goes beyond a transactional business relationship and fosters a sense of trust and loyalty.

Supporting Local Economy: By operating a local business, I contribute to the vitality of my community. I provide jobs, support local suppliers, and participate in the local economy, which is gratifying in itself.

Problem Solving: Every job presents unique challenges, from tough stains to delicate surfaces. I enjoy the problem-solving aspect of my work, finding the right solutions and techniques to achieve the best results while preserving the integrity of the surfaces I clean.

In summary, what I enjoy most about serving the local community is the combination of immediate, visible results, the relationships I build, and the positive impact I can have on both properties and people's lives. It's a rewarding and fulfilling way to contribute to the well-being of my community while pursuing my passion for pressure washing.

   
Can you share a success story or memorable experience related to your business?

I received a call from a homeowner who had been dealing with an ongoing issue of mold and algae growth on the vinyl siding of their beautiful suburban home. They explained that despite their best efforts with DIY cleaning solutions, the problem only seemed to worsen over time, and it was affecting the curb appeal of her property. They were hosting a family gathering in a few weeks and were desperate to have the home looking its best.

Upon arriving at the home, I could immediately see the extent of the problem. Large sections of her vinyl siding were covered in unsightly green and black streaks, a common sign of mold and algae infestations. I assured the homeowners that I could tackle the issue effectively and began by assessing the best approach for the job.

I started by applying a specialized mold and mildew removal solution that was safe for vinyl siding. The solution would penetrate the mold and algae, breaking down their organic material. Then, I used low-pressure washing techniques to gently and thoroughly clean the siding, ensuring that no damage occurred during the process.

As I worked, I could see the transformation happening before my eyes. The once grimy and discolored siding was gradually returning to its original pristine condition. The homeowners watched in amazement as their home underwent this remarkable transformation. The joy and relief on their faces were truly rewarding.

After several hours of diligent work, I completed the job, leaving the vinyl siding looking as good as new. They were overjoyed with the results and expressed their gratitude for not only the excellent cleaning but also the peace of mind I provided. Their home was now ready to welcome family and guests for the gathering, and they could take pride in the impeccable appearance of the property.

This experience was a testament to the power of professional pressure washing when dealing with mold, mildew, and algae build-up on vinyl siding. It also reinforced the satisfaction I derive from helping clients like this and witnessing the dramatic positive impact my services can have on their homes and lives.

   
What values or principles guide your business operations?

PreshRinse has several core values and principles guide my operations. These principles shape the way I conduct business, interact with clients, and make decisions. Here are some of the key values and principles that guide me:

Quality: I prioritize delivering the highest quality of service in every job I undertake. Quality not only ensures client satisfaction but also builds trust and fosters long-term relationships.

Integrity: Integrity is at the heart of my business. I am committed to honesty, transparency, and ethical conduct in all interactions. Clients can trust that I will always act with their best interests in mind.

Customer-Centric Approach: I place clients at the center of my business. Understanding their needs and preferences allows me to provide personalized solutions and exceptional service.

Professionalism: I maintain a high level of professionalism in all aspects of my business, from appearance and communication to punctuality and reliability. Professionalism builds confidence in my clients and ensures a smooth, worry-free experience.

Continuous Improvement: I embrace a culture of continuous improvement. Staying updated with the latest industry trends, equipment, and techniques ensures that I provide the most effective and efficient services.

Community Engagement: I actively engage with and support the local community. This involves not only providing valuable services but also participating in community events, contributing to local causes, and fostering positive relationships.

Safety: Safety is paramount in my operations. I prioritize the safety of my clients, my team, and the properties I work on by following industry best practices and adhering to safety guidelines.

Reliability: Being reliable is essential to building trust with clients. I ensure that I meet deadlines, fulfill commitments, and communicate effectively to avoid any inconveniences for my clients.

Fair Pricing: I believe in offering fair and competitive pricing for my services. Transparency in pricing helps clients understand the value they receive and fosters trust.

These values and principles collectively define the way I operate my pressure washing business. They guide my decisions, shape my interactions, and reinforce my commitment to providing exceptional service while contributing positively to the community and the environment.

   
How do you ensure customer satisfaction and build strong relationships?

Ensuring customer satisfaction and building strong relationships are essential aspects of running a successful pressure washing business like PreshRinse. Here are some strategies and practices I employ to achieve these goals:

Effective Communication: Clear and open communication is the foundation of a strong customer relationship. I actively listen to clients, ask questions to understand their needs, and provide detailed information about the services I offer. This helps manage expectations and ensures that clients feel heard and valued.

Personalization: Every client and property is unique. I tailor my services to meet the specific needs and preferences of each client. Offering customized solutions demonstrates my commitment to providing a personalized experience.

Transparency: I am transparent in all aspects of my business, including pricing, scheduling, and the methods I use. Clients appreciate honesty and having a clear understanding of what to expect from my services.

Quality Workmanship: Consistently delivering high-quality results is crucial. I invest in training and use top-notch equipment and products to ensure that every job meets or exceeds client expectations. Quality workmanship is the best way to build trust and satisfaction.

Timeliness: Punctuality and reliability are essential. I make sure to arrive at scheduled appointments on time and complete jobs within the agreed-upon timeframe. This reliability instills confidence in clients.

Follow-Up: After completing a job, I follow up with clients to ensure they are satisfied with the results. This provides an opportunity for clients to provide feedback and address any concerns promptly.

Exceeding Expectations: I aim to go above and beyond whenever possible. Whether it's offering additional cleaning services, providing maintenance tips, or offering discounts for repeat business, exceeding client expectations helps build strong relationships.

Problem Resolution: In the event of any issues or concerns, I address them promptly and professionally. Demonstrating a commitment to resolving problems and making things right can turn a challenging situation into an opportunity to strengthen the customer relationship.

Feedback Loop: I actively seek feedback from clients to continually improve my services. This feedback loop not only helps me refine my processes but also shows clients that their opinions matter.

Community Engagement: Active involvement in the local community through sponsorships, partnerships, or participating in community events helps foster a positive reputation and build trust with clients.

Gratitude: Expressing appreciation for clients' business and loyalty is essential. Sending thank-you notes or offering special promotions to repeat clients can be a meaningful way to show gratitude.

By consistently implementing these strategies and practices, I ensure customer satisfaction and build strong, lasting relationships with my clients. These relationships are not only valuable for repeat business but also for word-of-mouth referrals and a positive reputation within the local community.

   
What are some challenges you've faced and how did you overcome them?

Facing challenges is a common part of running a pressure washing business like PreshRinse. Here are some challenges I've encountered and how I overcame them.

Used Equipment Acquisition: One significant challenge was acquiring used pressure washing equipment within a limited budget. To address this, I conducted thorough research to find a reputable source for used equipment. After purchasing the equipment, I recognized that it needed some refurbishment to function optimally.

Overcoming the Challenge: I reached out to my local community for help. I sought assistance from experienced individuals within the community who could provide guidance on repairing and upgrading the equipment. By leveraging the expertise of community members, I was able to make the necessary repairs and improvements cost-effectively, saving my business a significant amount of money.

Competitive Market: Entering a competitive market can be challenging, especially as a new business. I faced stiff competition from established pressure washing companies in my area.

Overcoming the Challenge: To stand out, I focused on what made PreshRinse unique. I emphasized my commitment to eco-friendly practices, personalized service, and community engagement. These distinct qualities helped me attract clients who shared my values and appreciated my dedication to making a positive impact on both their properties and the community.

   
How do you see your business contributing to the growth and well-being of our community?

I envision PreshRinse as a significant contributor to the growth and well-being of our community in several meaningful ways:

Job Creation: By operating my pressure washing business locally, I create employment opportunities within our community. This not only reduces unemployment but also provides individuals with valuable skills and income to support their families. I have not grown to employ someone at this time but I will.

Supporting Local Suppliers: I actively source equipment, cleaning solutions, and materials from local suppliers whenever possible. This helps bolster local businesses and contributes to the overall economic health of our community.

Community Engagement: PreshRinse actively engages with the community through sponsorships, partnerships, and participation in local events. These activities foster a sense of unity and cohesion within our community, creating a more vibrant and interconnected environment.

Property Enhancement: Through pressure washing services, I enhance the aesthetic appeal of homes and businesses in our community. This not only elevates property values but also creates a more visually appealing and inviting neighborhood for residents and visitors.

Educational Initiatives: PreshRinse actively participates in educational programs and outreach efforts to promote responsible pressure washing practices and environmental awareness. This knowledge-sharing benefits our community by encouraging sustainable behaviors and reducing pollution.

Community Betterment: As a responsible business owner, I also contribute to community improvement initiatives. This may involve volunteering time or resources to support local causes, beautification projects, or charitable organizations that directly impact the well-being of our community members.

Client Satisfaction: By consistently delivering high-quality pressure washing services and building strong customer relationships, I contribute to the overall satisfaction and happiness of our community members. A satisfied customer is more likely to spread positive word-of-mouth, further strengthening our local businesses and reputation.

Overall, PreshRinse aims to be more than just a service provider; it aspires to be a responsible and contributing member of our community. By adhering to ethical business practices, promoting sustainability, and actively engaging with and supporting the local community, my business plays a vital role in the growth and well-being of the place we call home.

   
Are there any exciting plans or developments on the horizon for your business?

As the owner of PreshRinse, I'm constantly looking for ways to evolve and improve my business. While I don't have access to real-time data or future events, I can certainly provide some ideas for exciting plans or developments that could be on the horizon for my business:

Expanded Service Offerings: I may consider expanding my service offerings to meet the growing and diverse needs of my clients. This could involve adding new cleaning services, such as window cleaning or deck staining, to provide a more comprehensive solution.

Advanced Equipment and Technology: Investing in the latest pressure washing equipment and technology can enhance the efficiency and effectiveness of my services. For example, I might explore the use of high-pressure steam cleaning or automated cleaning systems for certain applications.

Sustainability Initiatives: Given the increasing importance of environmental responsibility, I might introduce additional sustainability initiatives. This could involve using even more eco-friendly cleaning solutions, implementing water recycling systems, or offering incentives for clients who choose green cleaning options.

Community Engagement: Strengthening my ties with the local community could be a priority. This might include sponsoring community events, partnering with local organizations for charitable initiatives, or launching educational programs on responsible cleaning practices.

Customer Experience Enhancement: Continuously improving the customer experience is crucial. I could focus on streamlining booking processes, enhancing online communication, and implementing customer feedback systems to ensure that clients have a seamless and satisfying experience.

Training and Development: Investing in ongoing training and development for myself and any employees can lead to a higher level of expertise and service quality. This could include certifications in specialized cleaning techniques or safety training.

Marketing and Branding: To reach a broader audience, I may explore creative marketing strategies and branding efforts. This could involve revamping my website, engaging more actively on social media, or partnering with influencers or local businesses for collaborative promotions.

Seasonal Promotions: Offering special promotions during peak seasons or holidays can attract more clients. Tailoring marketing campaigns to capitalize on seasonal trends and needs can be a smart strategy.

Customer Loyalty Programs: Developing customer loyalty programs or referral incentives can encourage repeat business and word-of-mouth referrals.

   
What advice would you give to aspiring entrepreneurs in our community?

To aspiring entrepreneurs in our community, I would offer the following advice:

Identify Your Passion: Start by exploring your passions and interests. Building a business around something you're genuinely enthusiastic about will not only make the journey more enjoyable but also increase your chances of success.
 

Do Your Research: Thoroughly research your chosen industry and market. Understand your competitors, target audience, and current trends. This knowledge will help you identify opportunities and challenges, allowing you to make informed decisions.

Create a Solid Business Plan: Develop a comprehensive business plan that outlines your business goals, strategies, financial projections, and marketing plans. A well-thought-out plan serves as a roadmap and a valuable tool when seeking financing or partnerships.

Focus on Customer Needs: Always prioritize meeting customer needs and exceeding their expectations. Providing exceptional value and service will build a loyal customer base and generate positive word-of-mouth.

Embrace Continuous Learning: Stay open to learning and adaptability. The business landscape evolves, and being willing to acquire new skills and knowledge is crucial for long-term success.

Financial Prudence: Manage your finances carefully. Keep a close eye on expenses, budget effectively, and monitor cash flow. Financial stability is essential for weathering economic uncertainties.

Build a Support Network: Surround yourself with mentors, advisors, and a support network of fellow entrepreneurs. Their insights and experiences can provide valuable guidance and motivation.

Embrace Innovation: Be open to innovation and new technologies. Embracing innovation can lead to efficiency improvements, cost savings, and a competitive edge.

Market Smartly: Develop a strong online and offline presence. Leverage digital marketing, social media, and networking to reach your target audience effectively.

Overcome Fear of Failure: Don't let the fear of failure hold you back. Mistakes are a part of the entrepreneurial journey, and they often provide valuable lessons. Learn from them and keep moving forward.

Commit to Sustainability: Consider the environmental and social impact of your business. Embrace sustainable practices and responsible business ethics, as these values can resonate with customers and contribute positively to your community.

Persevere: Entrepreneurship can be challenging, and there will be setbacks along the way. Maintain a strong sense of determination and perseverance, and never give up on your vision.

Give Back to the Community: As your business grows, find ways to give back to your community. Supporting local causes, charities, or initiatives can create a positive reputation and strengthen community ties.

Remember that entrepreneurship is a journey filled with both triumphs and challenges. Stay focused, stay passionate, and keep learning. Your dedication to your business and community can lead to meaningful success and contribute to the overall well-being of our community.

 

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